PRIVACY POLICY

Effective Date: 22 May 2026
Last Updated: 22 May 2026

Welcome to the website of SOLARKING TECHNOLOGY LIMITED (“SOLARKING”, “Company”, “we”, “our”, or “us”).

At SOLARKING TECHNOLOGY LIMITED, we are committed to protecting the privacy, confidentiality, and security of the personal information of our clients, website visitors, business partners, and all users of our website and digital platforms. This Privacy Policy explains how we collect, use, disclose, store, process, and protect your information when you visit our website, use our services, contact us, or otherwise interact with us.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. INTRODUCTION

SOLARKING TECHNOLOGY LIMITED is a renewable energy and power solutions company engaged in the supply, installation, maintenance, financing, engineering, procurement, and servicing of:

• Solar panels;
• Inverters;
• Lithium and tubular batteries;
• Solar street lights;
• Hybrid and off-grid energy systems;
• Backup power systems;
• Energy storage systems;
• Electrical and renewable energy infrastructure;
• Smart energy management systems; and
• Related products and services.

This Privacy Policy applies to all personal data collected through:

• Our website;
• Mobile applications (if applicable);
• Email communications;
• Online forms;
• Customer service interactions;
• Social media platforms;
• Business transactions; and
• Any other digital or physical means connected with our operations.

2. OUR COMMITMENT TO DATA PROTECTION

We are committed to complying with applicable data protection and privacy laws including:
• The Nigeria Data Protection Commission regulations;
• The Nigeria Data Protection Act (NDPA), 2023;
• The Nigeria Data Protection Regulation (NDPR);
• Applicable consumer protection laws;
• Cybersecurity and electronic communications regulations; and
• International best practices relating to data privacy and information security. .

3. INFORMATION WE COLLECT

We may collect, process, store, and use the following categories of information:

A. Personal Identification Information

This may include:
• Full name;
• Residential or business address;
• Email address;
• Phone number;
• Company or business name;
• Job title or designation;
• Identification documents where required;
• Utility or installation site details; and
• Billing information.

B. Technical and Device Information

When you use our website, we may automatically collect:
• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Referral URLs;
• Access times;
• Geolocation information;
• Internet service provider details; and
• Website usage analytics.

C. Financial and Payment Information

Where applicable, we may collect:
• Bank details;
• Transaction information;
• Payment confirmations;
• Financing information;
• Invoice and billing records; and
• Credit assessment information.

However, sensitive payment information may be processed through secure third-party payment processors.

D. Customer and Installation Information

We may collect information relating to:
• Solar system requirements;
• Energy consumption patterns;
• Site inspection reports;
• Technical specifications;
• Installation photographs;
• Maintenance records;
• Warranty information; and
• Customer support interactions.

E. Marketing and Communication Data

This includes:
• Newsletter subscriptions;
• Marketing preferences;
• Survey responses;
• Customer feedback;
• Communication history; and
• Promotional participation information.

4. HOW WE COLLECT YOUR INFORMATION

We collect information through various means including:
• Website contact forms;
• Quotation request forms;
• Product purchase transactions;
• Installation and inspection processes;
• Customer support interactions;
• Telephone calls and emails;
• Cookies and tracking technologies;
• Social media interactions;
• Business partnerships;
• Third-party referrals; and
• Physical documentation provided to us.

5. PURPOSES FOR WHICH WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

A. Service Delivery
• To provide solar and renewable energy solutions;
• To process orders and transactions;
• To conduct site inspections and installations;
• To provide maintenance and after-sales support;
• To manage warranties and service agreements; and
• To respond to customer inquiries

B. Business Operations
• To manage our business activities;
• To improve our products and services;
• To conduct internal audits and compliance checks;
• To maintain operational records; and
• To monitor service quality.

C. Communication
• To communicate with you regarding your inquiries;
• To send quotations, invoices, and technical updates;
• To provide customer support;
• To send service notifications; and
• To respond to complaints or disputes.

D. Marketing and Promotional Activities Subject to applicable law, we may use your information to:
• Send newsletters;
• Promote products and services;
• Inform you of offers and promotions;
• Conduct market research; and
• Improve customer engagement.
You may opt out of marketing communications at any time.

E. Legal and Regulatory Compliance

We may process your information to:
• Comply with legal obligations;
• Meet tax and regulatory requirements;
• Prevent fraud and cybercrime;
• Enforce contractual rights;
• Protect our legal interests; and
• Cooperate with law enforcement agencies where legally required.

6. LEGAL BASIS FOR PROCESSING

We process personal data based on one or more of the following lawful grounds:
• Your consent;
• Performance of a contract;
• Compliance with legal obligations;
• Protection of vital interests;
• Legitimate business interests; and
• Regulatory compliance obligations.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, analytics tools, and similar technologies to:
• Improve website performance;
• Remember user preferences;
• Analyze traffic patterns;
• Enhance user experience;
• Deliver personalized content; and
• Support website security.

Users may disable cookies through their browser settings, although some website functionalities may become limited.

8. SHARING AND DISCLOSURE OF INFORMATION

We do not sell personal data. However, we may share information with:

A. Service Providers
Third-party vendors assisting with:
• Website hosting;
• Payment processing;
• Data analytics;
• Customer relationship management;
• Installation logistics;
• Technical support; and
• Marketing services.

B. Professional Advisers
Including:
• Lawyers;
• Auditors;
• Consultants;
• Insurers; and
• Financial advisers.

C. Regulatory Authorities
Where required by law or lawful governmental request, we may disclose information to:
• Courts;
• Regulatory agencies;
• Law enforcement authorities; and
• Government institutions.

D. Business Transfers
In the event of:
• Merger;
• Acquisition;
• Corporate restructuring;
• Sale of assets; or
• Business transition,

your information may be transferred as part of the transaction subject to applicable confidentiality protections.

9. INTERNATIONAL DATA TRANSFERS

Where personal data is transferred outside Nigeria, we shall implement appropriate safeguards and security measures to ensure compliance with applicable data protection laws and international standards.

10. DATA RETENTION

We retain personal information only for as long as necessary to:
• Fulfil the purposes outlined in this Privacy Policy;
• Comply with legal and regulatory obligations;
• Resolve disputes;
• Enforce agreements; and
• Maintain legitimate business records.

Upon expiration of applicable retention periods, information may be securely deleted, anonymized, or archived.

11. DATA SECURITY

We implement appropriate administrative, technical, physical, and organizational safeguards to protect personal information against:
• Unauthorized access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction; and
• Cybersecurity threats.

Security measures may include:
• Secure servers;
• Encryption technologies;
• Firewalls;
• Access controls;
• Password protection;
• Monitoring systems; and
• Staff confidentiality obligations.

Despite our efforts, no electronic transmission or storage system can be guaranteed to be completely secure.

12. YOUR RIGHTS

Subject to applicable laws, users may have the following rights:
• Right to access personal data;
• Right to correction or rectification;
• Right to deletion or erasure;
• Right to restrict processing;
• Right to object to processing;
• Right to data portability;
• Right to withdraw consent; and
• Right to lodge complaints with regulatory authorities.

Requests relating to personal data rights may be submitted through our contact details below.

13. CHILDREN’S PRIVACY

Our website and services are not intended for persons under the age of 18 without parental or guardian supervision. We do not knowingly collect personal data from minors unlawfully.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of such third-party platforms.

Users are advised to review the privacy policies of external websites before providing personal information.

15. CONFIDENTIALITY OF ENERGY AND INSTALLATION DATA

Given the nature of our renewable energy and power infrastructure services, certain technical, operational, and installation-related information may constitute confidential infrastructure or commercial information. We undertake to protect such information and use it solely for authorized business purposes.

16. MARKETING CONSENT

Where required by law, we shall obtain consent before sending marketing communications. Users may unsubscribe from promotional communications at any time through available opt-out mechanisms or by contacting us directly.

17. BREACH NOTIFICATION

In the event of any personal data breach that may pose significant risk to affected individuals, we shall take appropriate remedial steps and notify relevant authorities and affected persons where legally required.

18. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect:
• Legal developments;
• Regulatory changes;
• Technological advancements;
• Business operational changes; or
• Improvements to our services.
Updated versions shall become effective upon publication on our website.

Users are encouraged to periodically review this Privacy Policy.

19. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of competent courts in Nigeria.

20. CONTACT US

For questions, complaints, requests, or inquiries relating to this Privacy Policy or our data protection practices, please contact:

SOLARKING TECHNOLOGY LIMITED

Address:
Suite 6, Block 9, Home Trust Estate, Utako, Abuja, FCT

Email:
md@solarkingtechnology.com,
info@solarkingtechnology.com

Telephone:
0904-847-8923,
0702-563-7393

Website:
www.solarkingtechnology.com

CONSENT

By using our website, engaging our services, or submitting information to us, you acknowledge and consent to the collection, processing, storage, and use of your information in accordance with this Privacy Policy.